REFUND POLICY
7 days free, then 7 days to request a 100% refund after purchase.
Saving a payment method prepares the GroundRove trial but does not start the trial clock. The 7-day trial begins when you first activate GroundRove in the Android app. Unless you cancel the scheduled purchase before the trial ends, Stripe charges $55 once for lifetime GroundRove access. After that successful purchase, you have 7 days to request a 100% refund of the original GroundRove purchase. There is no recurring subscription.
Canceling before the $55 purchase
While the trial is active, sign in to your GroundRove account and cancel the scheduled $55 lifetime purchase before the trial ends. Canceling the scheduled purchase does not end the trial early; trial access continues through the original trial end time.
GroundRove currently does not send a separate pre-charge reminder immediately before the scheduled $55 purchase. Your account page shows the trial end and scheduled charge information while the trial is active.
How to request a refund
During the 7-day refund window, you can request the refund from your GroundRove account. You can also email contact@groundrove.com from the address associated with your GroundRove account, or include enough transaction information to locate the purchase. Do not send your password, complete payment-card number, or CVC.
Refund window
The refund request must be made within 7 days of the successful $55 lifetime purchase. The free-trial period occurs before that purchase and is separate from the 7-day post-purchase refund request period. If an attempted automatic payment fails, no lifetime purchase is completed and no post-purchase refund window begins until a later successful $55 payment.
Refund processing and access
When a refund is submitted, GroundRove keeps the server-side lifetime entitlement active until Stripe confirms that the refund succeeded. When Stripe confirms the refund, paid server-side access ends. If Stripe cannot return the refund to the original payment method, GroundRove keeps the server-side entitlement active and records the timely refund request so support can complete the refund another way.
GroundRove lifetime access uses signed offline licenses. A successful refund or reversed payment prevents the refunded account from receiving active server-side lifetime access, but it does not remotely erase an already-issued signed lifetime license stored on an installation. Signing out, clearing GroundRove app data, or uninstalling the app removes the local GroundRove account/license state on that installation.